1. Introduction
Welcome to Batho Bachha Kids Store ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.
This policy is drafted in compliance with the Privacy Act, 2075 (2018) , the Electronic Transactions Act, 2063 (2008) , and the E-Commerce Act, 2081.
By using our website and services, you agree to the collection and use of information in accordance with this policy. The right to privacy is a fundamental right guaranteed under Article 28 of the Constitution of Nepal, 2015.
2. Information We Collect
Personal Information You Provide
We may collect the following personal information as defined under Section 2(c) of the Privacy Act, 2075 (2018) :
Contact Information: Name, address, telephone number, and email address
Order Details: Products purchased, payment information, and order history
Account Information: Username, password, and preferences if you create an account
Communications: Any messages, inquiries, or feedback you send to us
Child Information: Age or preferences (only if provided voluntarily for product recommendations)
Information Collected Automatically
Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on site, links clicked, and referral sources
Cookies: We use cookies and similar tracking technologies to enhance your experience
3. Legal Basis for Processing
Under Article 28 of the Constitution of Nepal, 2015 and the Privacy Act, 2075 (2018), we process your personal data based on:
Contractual Necessity: For processing orders and delivering products
Legitimate Business Interests: For improving services and marketing
Consent: When you have given explicit consent for specific purposes. Under Section 26 of the Privacy Act, your consent is required before your data can be collected, unless an exception applies
4. How We Use Your Information
We use your information for the following purposes:
Order Processing: To process and fulfill your orders, including delivery and customer support
Communication: To send order confirmations, updates, and respond to your inquiries
Service Improvement: To analyze usage patterns and improve our website, products, and services
Marketing: To send promotional offers, newsletters, and updates (you may opt out at any time)
Legal Compliance: To comply with applicable laws and regulations in Nepal, including the E-Commerce Act, 2081
Important: Under the E-Commerce Act, we are required to maintain the privacy of personal information collected during e-commerce transactions. Such information must not be disclosed to anyone or utilized by the business itself, except in accordance with prevailing laws. We are also prohibited from using customer data for unauthorized or unrelated purposes.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
Service Providers: Trusted third parties who assist in order fulfillment, payment processing, delivery, and marketing (they are contractually obligated to protect your information)
Legal Requirements: When required by law or to protect our rights, property, or safety
Business Transfers: In the event of a merger, acquisition, or sale of assets
Note: Under the E-Commerce Act, this restriction does not prevent the exchange of transaction-related information between the buyer, the business, or the delivery person involved in the purchase and sale of goods/services as per the contract.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
Encryption of sensitive data during transmission
Secure servers and access controls
Regular security assessments
Under the E-Commerce Act, online businesses are required to safeguard consumer data through encrypted systems and adopt measures to prevent data leakage and misuse.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. User Rights
Under Article 28 of the Constitution of Nepal, 2015 and the Privacy Act, 2075 (2018), you have the right to:
Privacy of Body, Residence, Property, Documents, Data, and Correspondence – Your personal data must be kept confidential
Lawful Disclosure – Your information cannot be used or shared without your consent
Access to Platform – You have the facility to access the platform to input or amend personal information, or deactivate sources that identify you
File Complaint – If your privacy is violated, you may file a complaint under the Privacy Act or the Muluki Criminal Code, 2074 (2017)
To exercise these rights, please contact us using the details provided below.
8. Cookies and Tracking Technologies
We use cookies to:
Enhance your browsing experience
Remember your preferences and login details
Analyze website traffic and usage patterns
Under Section 47 of the Electronic Transactions Act, 2063 (2008), digital privacy offences are covered, and we ensure that any data collected through cookies or other means is used only for the purpose for which it was collected. You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Batho Bachha Kids Store
📍 Sinamangal, Kathmandu, Nepal
📞 9744655794
📧[email protected]
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Nepal, including:
Law | Key Provisions |
|---|---|
Constitution of Nepal, 2015 | Article 28 – Right to privacy as a fundamental right |
Privacy Act, 2075 (2018) | Primary data protection law; defines personal information, requires consent, prohibits unauthorized processing |
Individual Privacy Regulation, 2077 (2020) | Implementing regulations for the Privacy Act |
Electronic Transactions Act, 2063 (2008) | Covers cyber-related privacy and data offences; Section 47 addresses digital privacy violations |
Muluki Criminal Code, 2074 (2017) | Sections 293–298 cover eavesdropping, professional confidentiality, unauthorized photography, and broadcasting of private information |
E-Commerce Act, 2081 | Requires e-commerce businesses to maintain privacy of personal information; mandates encrypted systems to prevent data leakage |
Penalties for Non-Compliance
Law | Penalty |
|---|---|
Privacy Act, 2075 | Up to 3 years imprisonment and/or NPR 30,000 fine for unlawful collection, disclosure, or processing |
Muluki Criminal Code | Sections 293–298: Eavesdropping (2 yrs + NPR 20K), Professional confidentiality breach (1 yr + NPR 10K), Unauthorized photography (1 yr + NPR 10K) |
Electronic Transactions Act | Section 47: Publication of illegal electronic material – up to 5 years imprisonment and/or NPR 100,000 fine |
Social Network Directives, 2023 | Violation may lead to penalties under ETA, including fine up to NPR 50,000, imprisonment up to six months, or both |
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
